Reformer + Mat Pilates Los Angeles, CA·400 members

How CoreWorks Pilates lifted trial conversion with Vibe AI on SMS

30%
Trial no-show rate before Vibe AI
35%
Cancellations rebook automatically via Vibe AI
~140
Member messages per week handled by Vibe AI
SMS
Primary channel for member rebooking

CoreWorks Pilates is a 400-member reformer and mat Pilates studio in Los Angeles, CA. Before Vibe AI Customer Support, trial members were the slow bleed: roughly 30% of trial bookings ended in a no-show, wasting low-value-pass slots and breaking the conversion path to membership. After turning on Vibe AI on SMS, ~140 member messages per week are now handled automatically: booking reminders, package balance checks, and the workflow that matters most for trials, instant rebooking after a cancellation. About 35% of cancellations now rebook themselves via Vibe AI before they go cold.

Trial members were the problem. They booked, then forgot. Around 30% never showed up, which wasted slots that could have gone to converting members. Now Vibe AI sends a booking reminder, and when a member cancels, it offers them another time on SMS. About 35% of those cancellations rebook immediately. The booking reminder alone reduced my no-shows a lot, especially for trials. The AI escalates anything it is unsure of, so I still handle the harder cases manually.

Melissa, Owner, CoreWorks Pilates

Before Vibe AI, and after

Before

• 30% of trial bookings were no-shows
• Members cancelled and did not rebook, slots wasted on low-value passes
• Operator answered ~140 member messages per week manually
• Booking changes and package balance checks consumed owner time

After (with Vibe AI)

• Vibe AI reminders cut trial no-shows significantly
• 35% of cancellations rebook themselves via Vibe AI on SMS
• Vibe AI handles ~140 messages per week, operator handles only escalations
• Vibe AI reads live booking data, package balances, and schedule for common queries

Vibe AI Customer Support Agent

Vibe AI Customer Support Agent is one of four production AI agents in the Vibe AI suite, alongside Vibe AI Business Dashboard, Vibe AI Marketing & Retention, and Vibe AI Website Builder. It reads live booking data, package balances, schedules, and member history to handle member messages on SMS and WhatsApp without staff intervention. Studios configure response tone, escalation rules, and override behavior. Anything Vibe AI is unsure of escalates to the operator for human handling.

See Vibe AI handle your member messages

Book a 30-minute walkthrough with a Studio Success Manager. We will show you live Vibe AI conversations, configure escalation rules, and quantify how many staff hours per week it can recover.